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Returns Policy
Returns Policy.
To return a faulty product please email a member
of staff at SALES@ANYCOSTUMES.CO.UK for return
authorisation. Simply indicate the reason for your
return, include your full contact information and
order number if available with your return, and
wrap the package securely.
IMPORTANT: We recommend sending the goods back by
Recorded Delivery. We will replace faulty products
with the same product or refund back to a credit
card if the product is no longer available.
RETURNING A NON-FAULTY ITEM. If you are not happy with a product you have ordered and received from ourselves, then you may return it to us within 7 days, but first email a member of staff at SALES@ANYCOSTUMES.CO.UK for return authorisation. We recommend using recorded delivery (as described above) for either an exchange, credit note or refund. If you choose to exchange the unwanted item for an exchange totalling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.
Wigs and Make Up ( everything that touches skin) cannot be returned for hygiene reasons.
All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any non-faulty returns that are not received in this way will be sent back to you at your cost or held pending contact. You will be emailed regarding this status.
No replacement items or credit notes can be dispatched
until the returned items have been received by us.
